Dan Gillmor on Google’s unnecessary arrogance. I
Dan Gillmor on Google’s unnecessary arrogance. I believe some of what people call Google’s arrogance isn’t that at all, but they are still a deeply weird company.
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These are the people in my (Web) neighborhood
In reaction to some ads of questionable value being placed on some of O’Reilly’s sites (response from Tim O’Reilly), Greg Yardley has written a thoughtful piece on selling PageRank called I am not responsible for making Google better:
Google, Yahoo, Microsoft and the other big search engine companies aren’t public utilities - they’re money-making, for-profit enterprises. It’s time to stop thinking of search engines as a common resource to be nurtured, and start thinking of them as just another business to compete with or cooperate with as best suits your individual needs.
I love the idea that after more than 10 years of serious corporate interest in the Web that it’s still up to all of us and our individual decisions. The search engines in particular are based on our collective action; they watch and record the trails left as we scatter the Web with our thoughts, commerce, conversations, and connections.
Me? I tend to think I need Google to be as good a search engine as it can be and if I can help in some small way, I’m going to. As corny as it sounds, I tend to think of the sites I frequent as my neighborhood. If the barista at Starbucks is sick for a day, I’m not going to jump behind the counter and start making lattes, but if there’s a bit of litter on the stoop of the restaurant on the corner, I might stop to pick it up. Or if I see some punk slipping a candy bar into his pocket at the deli, I may alert the owner because, well, why should I be paying for that guy’s free candy bar every time I stop in for a soda?
Sure those small actions help those particular businesses, but they also benefit the neighborhood as a whole and, more importantly, the neighborhood residents. If I were the owner of a business like O’Reilly Media, I’d be concerned about making Google or Yahoo less useful because that would make it harder for my employees and customers to find what they’re looking for (including, perhaps, O’Reilly products and services). As Greg said, the Web is still largely what we make of it, so why not make it a good Web?
An interesting bike rental scheme from Lyon,
An interesting bike rental scheme from Lyon, France: you pay by the hour with a credit card and the rack automatically checks your bike in and out (using sensors and whatnot) and rides under 30 minutes long are free. More information is available on the Velo Grand Lyon site.
This list of ten steps to building
This list of ten steps to building a successful Web 2.0 company is really quite insightful. #3 is a favorite: “Launch. Now. Tomorrow. Everyday.”
Great interview with Chip Conley, founder of
Great interview with Chip Conley, founder of Joie de Vivre Hospitality, a boutique hotel group based in SF. “All of our employees get to stay in our hotels for free. Anyone who is a salaried employee gets one month paid sabbatical every three years. And we didn’t walk away from it during the downturn.” (via peterme)
According to a cocktail waitress, how tipping
According to a cocktail waitress, how tipping works in NYC bars is a little different than in restaurants. Tourists, particularly foreign ones, tip poorly, if at all, causing some wait staff to pad bar bills to get their tip that way. Another data point in the “is tipping good/bad?” debate, but I could have done without the sense of entitlement on the part of the author. (via tmn)
More on the question of tipping in
More on the question of tipping in restaurants: Danny Meyer cautions Thomas Keller against abolishing tipping while stats show that neither customers nor waiters want the practice to end.
The Red Delicious apple has fallen out
The Red Delicious apple has fallen out of favor. It’s been dumbed down too much for the market. For more on apples, see Michael Pollan’s excellent The Botany of Desire.
So, you wanna go into the wine business…
So, you wanna go into the wine business…. Well, listen up kid, here’s some good advice from someone who’s been there.
Why do people buy a smaller size
Why do people buy a smaller size of Coke when going through the McDonald’s drive-thru than when they order from the counter?. No answer is given, but it’s not the small size of the cupholders. Any ideas?
Maybe we’ve got it all wrong about
Maybe we’ve got it all wrong about this whole capitialism thing. “In every substantive sense, employees of a company carry more risks than do the shareholders. Also, their contributions of knowledge, skills and entrepreneurship are typically more important than the contributions of capital by shareholders, a pure commodity that is perhaps in excess supply.”
Great list of seven internet companies that
Great list of seven internet companies that should have been big or bigger, but screwed up somehow. I’ve got the comments open, so add your own thoughts. My pick: Moreover. They were into RSS before almost anyone, wanted to get into blog search in early 2001 but instead veered into the safe waters of enterprise software.
Hollywood losses
When estimating losses due to piracy in the media, movie studios are fond of using the full purchase price of the pirated DVD or movie ticket. So if I download a copy of Bewitched off of the internet, Sony (and associated companies, the theater, distributors, etc.) feels like they’ve lost $10.50[1], even if I had no plans to ever see the movie in the theatre.
So why is it when Sony defrauds their customers by fabricating movie reviews to promote the theatrical releases of some of their films, they’re only refunding $5 of the total ticket price for those that actually saw those films? Why not the full price? Or better yet, how about a refund for transportation costs, the price of any concessions purchased, estimated loss of wages for time spent watching the film, and compensation for any emotional trauma suffered as a result of thinking the movie was going to be great when it in fact sucked? That sounds about fair.
[1] Well, $10.50 if you live in Manhattan. If you live in rural Wisconsin, you’re only cheating Sony out of $8.00 or so. Well, until the movie comes out on pay-per-view and it costs $3.95. But then when the DVD comes out, Sony’s loss will shoot back to $26.99. Twelve months after the DVD release, when Bewitched is available in a value two-pack with Anchorman, Sony will only be losing $6. Whew, must be hard to keep all those losses straight.
The decline of the baseball card industry
The decline of the baseball card industry. I collected in the late 80s, early 90s. It became a lot less fun when the companies started releasing special editions in limited quantities just to drive up value and demand artificially.
Our Global Food-Service Enterprise Is Totally Down
Our Global Food-Service Enterprise Is Totally Down For Your Awesome Subculture. “In fact, the crazy, unique, cutting-edge stuff you’re into now? The entire management team here in the North American headquarters was totally into that sh*t a couple months ago! No lie, dawgs.”
How the DVD is changing Hollywood and the movie business
How the DVD is changing Hollywood and the movie business. “Most important, the new DVD audience is so diverse that companies can target niche markets and still sell millions of disks. Because specialized markets are more predictable, the risk of failure is much lower, and so small-to-mid-budget movies can be very profitable indeed.”
American Airlines posts first profit in 5 years
American Airlines posts first profit in 5 years by listening to cost-cutting measures suggested by employees. Does this mean we can have our pillows back now?
Another in Edward Jay Epstein’s series on
Another in Edward Jay Epstein’s series on the business of Hollywood. This one’s about the secret industry reports done by the MPAA that reveal hard-to-come-by statistics about how much Hollywood is making from which businesses.
Rule #1 at my theoretical future company: don’t fire Alan Kay
Rule #1 at my theoretical future company: don’t fire Alan Kay.
As a designer, who owns your portfolio?
As a designer, who owns your portfolio?. I’ve never had any problems with this, but I’ve heard some pretty bad stories about other people’s troubles.
The shitty Shitty Tipper database
Does the Shitty Tipper Database seem wrong to anyone else? I’m all for underpaid service staff venting and attempting to raise public awareness about bad tipping (which, in the absence of poor service, amounts to an unjust pay-cut determined completely by some random idiot customer). But since when is anything under 17% considered shitty? $0 on a $125 bill, that’s shitty. 15% (on the pre-tax amount, I might add) is still the industry standard, no matter how much it sucks to get exactly the minimum for adequate service.
More importantly, what gives these people the right to take someone’s full name off of a credit card (procured on the job, BTW) and put it up on the web because of some completely subjective gauge of service provided? If I’m eating somewhere, my expectation is that my credit card is being used only for payment and not for any personal use by the employees of the restaurant. If I don’t leave someone what they think was deserved, they should catch me on the way out and ask me about it. Perhaps I forgot or miscalculated. Or maybe the service was a bit off in my mind. If I left no tip, I probably talked to the manager about why I did so and they’ll be hearing about it from them. But to be all passive aggressive and get my name from my CC and post it on some internet message board…that suggests to me that maybe they didn’t deserve a good tip in the first place.
Another take on why movie theater revenues are declining
Another take on why movie theater revenues are declining. The ads suck, the movies suck, ringing cell phones suck, and you can watch your Netflix at home on your widescreen TV. Again, no mention of piracy.
When the Fortune article on the Netscape
When the Fortune article on the Netscape IPO came out, I wondered why Jamie Zawinski wasn’t in it…figured it was something like this. “The article is out now, and I see my instinct was exactly correct: it’s not accomplishments or culture or technology, it’s just about price tags. And to this day, every time I read Mike Homer’s name my stomach clenches up.”
Here’s a list of reasons that Hollywood
Here’s a list of reasons that Hollywood is in trouble, with nary a mention of the piracy bogeyman. “These trends do not appear reversible in the short run. It is not just that this year’s movies mostly stink.”
The CollegeHumor guys get a movie deal with Paramount
The CollegeHumor guys get a movie deal with Paramount. Casting ideas? Freddie Prinze Jr. as Zach Klein, Jake Gyllenhaal as Ricky Van Veen?
Long article from Fortune on the 10th
Long article from Fortune on the 10th anniversary of Netscape’s IPO. Features interviews with several of the key players.
Comparison of Costco’s labor practices with those of Wal-Mart
Comparison of Costco’s labor practices with those of Wal-Mart. “While Wal-Mart pays an average of $9.68 an hour, the average hourly wage of employees of [Costco] is $16.”
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