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kottke.org posts about Mike Monteiro

How to Weather the Storm

Without really meaning to, this week I’ve posted a few related articles around the theme of how to survive the next four years of the new oligarchical, authoritarian regime here in the US. I thought it would be helpful to compile them into one post, with excerpts that are particularly relevant or resonant.

Mishell Baker, who is living with “deadly, incurable cancer”, urges us to think about how we spend our time and allocate our energies:

So, there are times when I need to pay attention to the cancer, like, when I have to go to doctor’s appointments, take a medication on time, or make choices regarding self-care to increase my quality of life.

But when I am not doing those things, thinking about the cancer is actively harmful.

There are moments when I feel okay, and my daughter wants to play a video game with me. Or I have the chance to see a cool movie, or the urge to write a story.

I cannot do these things if I am paralyzed with horror and dismay thinking in detail about what’s happening in my body.

Whether there is the chance for a one-day miracle if I live long enough is irrelevant. The point is: I am alive, *today*, and at some point, I will not be. So if in a given moment I can make my or someone else’s life better, that is what I should be doing, rather than obsessing over my illness.

But every minute you focus on that horror when you are *not* actively doing something to evade or improve or ameliorate the situation (receiving chemo, taking Zofran, listening to the doctor, etc.), you are WASTING WHAT’S LEFT OF YOUR WILD PRECIOUS LIFE.

The same goes for all of you. Most of you have more time than I do (and it has taken a lot of work for me not to rage at that, and to feel genuine happiness and hope for you), but none of you have forever.

You have opportunity after opportunity to create something lovely for yourself or others. Every moment you choose to sit and think about horrors beyond your control, every time you make the choice to look for more and more details about just HOW bad… you are turning away from those opportunities.

Mike Monteiro wrote about how to survive being online:

The first four years of Donald Trump was a continuous panic attack. I’m not going through that again. You don’t have to either. They’re on stage, but you don’t have to be their audience.

Am I telling you to bury your head in the sand? Far from it. I am telling you to moderate your exposure to the bullshit. Your retweet or reskeet or repost is not going to save democracy. Your hot take on some idiot’s confirmation hearing is, at most, freaking out your friends. And if you want to remain on social media, as I will be, do your best to separate the signal from the noise. Follow people who are engaged in your community, follow people who are engaged in helping others, follow people who are posting pictures of their new puppy because puppies are awesome, follow artists making cool weird shit, follow people who are creating new stages. Stages where you are welcome. Stages built on love and kindness and inclusion. Stages where the audience can take a turn getting up there as well and tell their story. And yes, follow some trusted news sources, and double check their shit with a second news source.

But the people spreading panic to generate attention for themselves? Be they elected idiots, or oligarchs, or regular folks like me and you โ€” block at will.

Mike and I are both on Bluesky, where there is a culture of blocking attention-seekers instead of dunking on or arguing with them, which I believe has made it a better place to spend time than other current social networks. I hope that culture endures as the site grows.

Critical Ignoring as a Core Competence for Digital Citizens is a paper published by a group of scholars in 2022:

Low-quality and misleading information online can hijack people’s attention, often by evoking curiosity, outrage, or anger. Resisting certain types of information and actors online requires people to adopt new mental habits that help them avoid being tempted by attention-grabbing and potentially harmful content. We argue that digital information literacy must include the competence of critical ignoring โ€” choosing what to ignore and where to invest one’s limited attentional capacities. We review three types of cognitive strategies for implementing critical ignoring: self-nudging, in which one ignores temptations by removing them from one’s digital environments; lateral reading, in which one vets information by leaving the source and verifying its credibility elsewhere online; and the do-not-feed-the-trolls heuristic, which advises one to not reward malicious actors with attention. We argue that these strategies implementing critical ignoring should be part of school curricula on digital information literacy. Teaching the competence of critical ignoring requires a paradigm shift in educators’ thinking, from a sole focus on the power and promise of paying close attention to an additional emphasis on the power of ignoring. Encouraging students and other online users to embrace critical ignoring can empower them to shield themselves from the excesses, traps, and information disorders of today’s attention economy.

And:

In sum, digital environments present new challenges to people’s cognition and attention. People must therefore develop new mental habits, or retool those from other domains, to prevent merchants of low-quality information from hijacking their cognitive resources. One key such competence is the ability to deliberately and strategically ignore information.

Kim Kelly shared some dos and don’ts and resources related to mutual aid, which will become more important over the next few years as our government leans into working against the people it’s supposed to be serving:

To make a crucial distinction, mutual aid is not charity; there is no means testing, no judgement, no quid pro quo or paternalistic notions about “saving” people. It’s about giving what you can to someone who needs it, and knowing that, if the roles were reversed, someone else would step in to help you.

Find the people who are already doing the work, and follow their lead. A common mistake that folks make when they’re newly invested in a cause or movement is feeling as though they need to start up their own brand-new organization in order to really make an impact. Your energy is better spent identifying the people and groups who have already been doing the kind of work you’re interested in, and then finding ways to get involved. Intentionally pooling time, resources, and people-power is far more effective than spreading them thinly and hoping for the best!

Keep showing up. It’s okay if you only have so much time or energy to contribute โ€” we’re all human, and we’ve all got our own struggles โ€” but making a firm commitment to continue participating in a group or an action is how to build up a real, durable network. Mutual aid is not just a disaster response, it’s a way of caring for one another, building stronger communities, and preparing for whatever life may throw at us next. It’s a labor of love โ€” and a way of life.

“Pace yourself” is something I hear all the time from activists…it’s a marathon, not a sprint.

From my post on Laozi’s Dao De Jing:

The soft and yielding overcome the strong and powerful.

And some wisdom from The Wire’s Avon Barksdale about weathering long, hard times:

This ain’t no thing, man, you know what I mean? You come in here, man, and get your mind right โ€” get in here and you do two days: that’s the day you come in this motherfucker and the day you get out this motherfucker.

I read Robin Wall Kimmerer’s The Serviceberry on my vacation and I wish I could share a few relevant passages from it, but in keeping with the theme of the book, I left it at my hotel’s communal library for someone else to read.

I don’t know where this fits, but I found this heartening from Alexandria Ocasio-Cortez (more of this energy from our elected officials please):

One thing about me is that I will fight Nazis until Iโ€™m six feet in the ground.

And finally, something I ran across this morning, from Rusty Foster at Today in Tabs:

Instead I just want to encourage you to join something. Please don’t feel like it has to be a political organization, unless you absolutely love Roberts’ Rules of Order. Find a group of people doing something you like, and join them. Join a bowling league. Find a book group. Join a church, or a mosque, or a synagogue, if that’s the way your heart leans. If the first thing you try doesn’t bring you joy, try something else.

It took me a lot longer than it should have but eventually I realized that I don’t need to feel guilty about not sticking with the DSA. And I realized that search and rescue isn’t frivolous, and it wouldn’t be even if it was a disc golf team, or a neighborhood dinner swap, or a knitting circle, or a biking group. This isn’t a marathon, this is the rest of my life, and what gets me through it isn’t eternal helpless vigilance or angry posting. It’s forming connections with other people around activities that bring me joy. It’s building trust, so that when some goose-stepping fuck tries to make me afraid of my neighbors, I can laugh at him.

See also How to Be Productive in Terrible Times.

I’ve decided that part of what I’m doing to weather the storm is to keep doing what I’m doing here on kottke.org โ€” that is, highlighting the creativity of humanity, telling the truth about what’s going on in the world, sharing dumb stuff that makes us laugh โ€” and continue to develop an online community built around those things via the comments and other means. It feels good and purposeful to me to do this work and to support this fledgling community โ€” you could say that I find it engaging.

Anyway, I hope you have a good weekend and I’ll see you back here on Monday.

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Facebook’s Tipping Point of Bad Behavior?

The NY Times has published a long piece about how Facebook has responded (and failed to respond) to various crises over the past three years: Delay, Deny and Deflect: How Facebook’s Leaders Fought Through Crisis. It does not paint a very flattering portrait of the company. This part is particularly damning (italics mine):

When Facebook users learned last spring that the company had compromised their privacy in its rush to expand, allowing access to the personal information of tens of millions of people to a political data firm linked to President Trump, Facebook sought to deflect blame and mask the extent of the problem.

And when that failed โ€” as the company’s stock price plummeted and it faced a consumer backlash โ€” Facebook went on the attack.

While Mr. Zuckerberg has conducted a public apology tour in the last year, Ms. Sandberg has overseen an aggressive lobbying campaign to combat Facebook’s critics, shift public anger toward rival companies and ward off damaging regulation. Facebook employed a Republican opposition-research firm to discredit activist protesters, in part by linking them to the liberal financier George Soros. It also tapped its business relationships, lobbying a Jewish civil rights group to cast some criticism of the company as anti-Semitic.

Are you fucking kidding me? Facebook paid to promote the right-wing & anti-Semitic conspiracy theory that George Soros pays protestors? Shame on you, Mark Zuckerberg, Sheryl Sandberg, and the rest of Facebook leadership team. Legitimizing this garbage actively hurts our democracy. On Twitter, The Guardian’s senior tech reporter Julia Carrie Wong gets at what is so wrong and different about this behavior:

There’s something about this Soros story that feels significantly different than the usual Facebook scandal. Most recent negative Facebook stories are issues relating to challenges of scale and a tendency toward passivity.

Facebook’s standard playbook is to admit that they made a mistake by being slow to react, remind us of their good intentions, then promise to do better. It’s the aw geez who woulda thought in the dorm room that we would have to deal with all these tricky issues defense.

This has been very effective for a company that still gets the benefit of the doubt. No one would ever suggest that Facebook *wanted* to bring about the ethnic cleansing of Rohingya or lynchings in rural Indian villages. They just were in a little over their heads.

But this Soros thing is different. This is no passive failure. It’s a malevolent action taken against groups who criticize Facebook for things that Facebook admits it has failed at. It takes advantage of and contributes to the most poisonous aspects of our public discourse.

It makes you wonder if the “ah geez” thing has just been an act all along. Mike Monteiro, who speaks and writes about ethics in the design profession, is surprised that Facebook’s employees haven’t spoken out more.

What surprises me is that Facebook employees are still at their desks after finding that their company was actively attempting to discredit activists. No doubt some of them are shook. No doubt some of them will make public statements against their company’s policy. And those are needed. No doubt there will be internal spirited conversations within the company. And those are needed as well. But there won’t be a walk-out. I say this hours after the article was released. But I doubt that I’ll have to come back to this paragraph and revise it. I wish I wasn’t so sure of that. But I am.


Twitter has become “a pretty hate machine”

Mike Monteiro wrote an essay about Twitter that is good and very much worth reading.

Twitter was built at the tail end of that era. Their goal was giving everyone a voice. They were so obsessed with giving everyone a voice that they never stopped to wonder what would happen when everyone got one. And they never asked themselves what everyone meant. That’s Twitter’s original sin. Like Oppenheimer, Twitter was so obsessed with splitting the atom they never stopped to think what we’d do with it.

Twitter, which was conceived and built by a room of privileged white boys (some of them my friends!), never considered the possibility that they were building a bomb. To this day, Jack Dorsey doesn’t realize the size of the bomb he’s sitting on. Or if he does, he believes it’s metaphorical. It’s not. He is utterly unprepared for the burden he’s found himself responsible for.


Your world just keeps expanding (if you want it to)

Today is the 48th anniversary of the Moon landing, but it’s also my pal Mike Monteiro’s birthday. He wrote a really moving essay on what turning 50 means to him, and how he’s expanded his personal definition of “us” and “we” along the way, moving from his family, to his immigrant community, to a group of punk art school outcasts, to a wider and wider world full of people who are more similar than different.

When we arrived in the United States in 1970, we settled in Philadelphia because it was the home of a lot of Portuguese immigrants from the small town my parents (and I guess me) came from. And so the we grew from a family unit to a community of immigrants who looked out for each other. We shopped at a Portuguese grocery store because they gave us credit. We rented from a Portuguese landlord because he wasn’t concerned about a rental history. And my parents worked for Portuguese businesses because we didn’t come here to steal jobs, but to create them.

This same community also looked out for each other. When there was trouble, we were there. When someone was laid off a construction job for the winter, we cooked and delivered meals. When someone’s son ended up in jail, we found bail. And when someone’s relative wanted to immigrate, we lined up jobs and moved money to the right bank accounts to prove solvency.

But as anyone who has ever grown up in an immigrant community knows, we also demands a them. They were not us. And they didn’t see us as them either. And at the risk of airing immigrant dirty laundry in public, I can attest that immigrant communities can be racist as fuck. We hated blacks. We hated Puerto Ricans. (It wasn’t too long ago I had to ask my mom to stop talking about “lazy Puerto Ricans” in front of her half-Puerto Rican grandchildren.) We hated Jews. In our eagerness to show Americans we belonged, we adopted their racism. (We also brought some of our own with us.)

I cried about three times reading this. Happy birthday, Mike.


You’re My Favorite Client

After writing Design is a Job and noticing no one had written a book for clients who hired designers, Mike Monteiro of Mule Design decided to write one: You’re My Favorite Client.

Whether you’re a designer or not, you make design decisions every day.

Successful design projects require equal participation from both the client and the design team. Yet, for most people who buy design, the process remains a mystery.

In his follow-up to Design Is a Job, Mike Monteiro demystifies the design process and helps you prepare for your role. Ensure you’re asking the right questions, giving effective feedback, and hiring designers who will challenge you to make your product the best it can be.

Monteiro recently wrote 13 Ways Designers Screw Up Client Presentations and gave an interview to fellow designer Khoi Vinh.

I’ve been doing the primary research for this book for 20 years. I deal with clients every day and I see what works and doesn’t work and I’ve screwed up more times than I’d like to think about. But every lesson in that book is field tested. This book has zero percent theory in it. It was written on a factory floor.


Design is a Job

Out today: Mike Monteiro’s Design is a Job. The book is an important reminder that how effective you are as a designer depends on many things aside from what you can do in Photoshop or InDesign. You need to build a stable environment for yourself (and your employees) to do your best work: you need to get clients, know how to talk to them, set up a stable and sustainable business, collaborate with others, etc. etc. For a taste of what the book has to offer, A List Apart has an excerpt of the second chapter, Getting Clients.

The biggest lie in this book would be if I told you I don’t worry about where the next client is coming from. I could tell you that once you build up enough of a portfolio, or garner enough experience, or achieve a certain level of notoriety in the industry, this won’t be a concern anymore. I could tell you I sleep soundly, not bolting out of bed at 4 a.m. to run laps around the local high school track. I could tell you that I never worry about enough presents under the tree. I could tell you these things, but I’d be lying. And I don’t want to lie to you. Getting clients is the most petrifying and scary thing I can think of in the world. I’d rather wrestle lady Bengal tigers in heat with meat strapped to my genitals than look for new clients.

If putting in the work to get the kind of work you want to do sounds too daunting, then close this book right now. Walk away. Rethink your life choices and take up a less stressful craft, like cleaning out cobra pits. Do it. No one will think less of you. Cover yourself in sackcloth and pray to your god for penance.

Go!


Real designers sell their work

Well worth a listen: Dan Benjamin interviews Mike Monteiro on The Pipeline podcast about his design work and Twitter infamy. The last 10 minutes or so, where Mike calls out designers who don’t talk to clients, is gold. One of the reasons I got out of design is that I was never very good at that part of the job and as Mike says, you have to be able to not only accept but embrace selling your designs to truly succeed.


How to give design feedback

Mule Design’s Mike Monteiro wrote a cracking guide on how clients can give better feedback to designers.

Let the design team be the design experts. Your job is to be the business expert. Ask them how their design solutions meet your business goals. If you trust your design team, and they can explain how their recommendations map to those goals, you’re fine. If you neither trust them, nor can they defend their choices it’s time to get a new design team.

This should be printed out and nailed into the forehead of every designer and their clients a la Luther’s Ninety-Five Theses, you know, for easy reference.