SO much of this made me guffaw -- the stuff we just deal with daily and don't think about until it's pointed out. Schrödinger's UPS Vortex, though -- I thought it was just me! A few weeks ago I ordered a cookbook that was delivered before I got a shipping notification, and then 5 days later I got a notification it'd just been delivered to an address on the other side of the country, with picture proof. :D

These are all so good. The customer service chatbot especially. Amazon delivered my package to the wrong building. I got a picture of the package once it was delivered - the picture was not my apartment door nor was it my building. The only way to request a return is to go through a whole rigamarole with a chatbot. Which suggested that I go knock on my neighbors' doors to find my package. Try explaining to a chatbot that this is not an option because I live in NYC and I can't just go walking door to door up and down my block inquiring about my lost package of multivitamins. Chatbot said I had to wait until 8pm that evening to request a refund because the package might still show up even though I already had proof that it had been delivered elsewhere.

I chuckled all the way through. Today I coached my teen through the process of signing up for a service that sends high school transcripts to colleges, and encountered 2 or 3 of these. I couldn't sugar-coat it. "It's not you, honey, these things are terrible. You just have to summon all your courage and strength and power through. It's normal to feel demoralized and drained after completing a routine online task. You're doing fine."

"10. Stop doing the thing where the banner at the top of the site auto-hides when I scroll a short way down the page, but then reappears when I scroll back up, hiding the very lines of text I am scrolling up to see. "
...he writes....on a site which has done this exact thing pretty much since day one.