Why It’s Almost Impossible to Lose Anything in Japan

Japan’s lost and found system is legendarily good — millions of items are turned into local police stations by residents every year and most of those items make their way back to their owners (unless it’s a cheap umbrella). As this short video explains, there are a few reasons why the system works so well — the importance of the “societal eye”¹ in Japanese culture is one of them.

The Japanese concept of ‘hitono-me’ or the ‘societal eye’ is an important part of the process. “Our internal morals usually help us modify our behavior, but so does the ‘societal eye.’” The culture prevents people from doing wrong, even without a police presence. “Japanese people care deeply about how other people view their behavior. So their attitude to lost property is tied to their image in society.” The moral discipline is upheld even in the face of natural disasters. “It’s often the case in Japan that when disasters happen, crime doesn’t go up. The only exception was the Fukushima disaster when we had cases of crime. So I think that the power of people’s eyes around us is far greater than the power of public authority.”

This article goes into more detail about why Japan’s lost and found system works so well. The comments on YouTube are full of people describing their experience w/ the lost and found system, many by foreigners who are stunned at the honesty. Here’s one:

This is really true. I lost my bag that had all our passports, laptops, money… everything. Somehow they managed to track it down 200km in Nagoya and bring it to me the next morning in Takayama. I offered to give them something as a token of my gratitude but they didn’t accept because this is considered normal in their country. Absolutely amazing.

1. It is not quite the same thing, but “hitono-me” reminds me of Jane Jacobs’ emphasis on the importance in cities of having “eyes upon the street”:

   A city street equipped to handle strangers, and to make a safety asset, in itself, out of the presence of strangers, as the streets of successful city neighborhoods always do, must have three main qualities:

   First, there must be a clear demarcation between what is public space and what is private space. Public and private spaces cannot ooze into each other as they do typically in suburban settings or in projects.

   Second, there must be eyes upon the street, eyes belonging to those we might call the natural proprietors of the street. The buildings on a street equipped to handle strangers and to insure the safety of both residents and strangers, must be oriented to the street. They cannot turn their backs or blank sides on it and leave it blind.

   And third, the sidewalk must have users on it fairly continuously, both to add to the number of effective eyes on the street and to induce the people in buildings along the street to watch the sidewalks in sufficient numbers. Nobody enjoys sitting on a stoop or looking out a window at an empty street. Almost nobody does such a thing. Large numbers of people entertain themselves, off and on, by watching street activity.

   Almost no need to note here that “eyes upon the street” is a thing that almost does not exist in most American cities these days. ↩

• Jane Jacobs
• Japan
• video